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~subject:"Customer satisfaction"
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Emotional reactions, perceived...
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Customer satisfaction
Consumer behaviour
107,274
Konsumentenverhalten
104,830
Experiment
51,342
Theorie
25,106
Theory
24,829
Emotion
13,616
Relationship marketing
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5,946
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5,930
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5,824
Service quality
5,750
Dienstleistungsqualität
5,705
Vertrauen
5,562
Confidence
5,516
Deutschland
5,446
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5,319
Advertising effects
5,275
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5,117
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23
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19
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19
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17
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17
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17
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17
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17
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17
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16
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16
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15
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15
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14
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14
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Qu, Hailin
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13
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13
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13
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13
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13
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13
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12
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12
Lee, Seonjeong
12
Liu, Chih-Hsing
12
McColl-Kennedy, Janet R.
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11
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11
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11
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2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
University of Madras / Department of Commerce
2
American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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1
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1
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1
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1
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1
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Journal of retailing and consumer services
397
International journal of hospitality management
268
Journal of business research : JBR
209
The journal of services marketing
136
Journal of travel and tourism marketing
114
International journal of contemporary hospitality management
113
Journal of hospitality marketing & management
110
Tourism management : research, policies, practice
97
Cogent business & management
82
The service industries journal
72
Asia Pacific journal of marketing and logistics
71
Services marketing quarterly
71
Psychology & marketing
70
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
68
Service business
60
Journal of service management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
53
Journal of Islamic marketing
52
Journal of service research : JSR
52
Journal of hospitality and tourism insights
49
Tourism management perspectives : TMP
48
International journal of electronic marketing and retailing : IJEMR
45
Journal of strategic marketing
42
Journal of air transport management
40
The international review of retail, distribution and consumer research
40
International journal of quality and service sciences
39
International journal of retail and distribution management
39
The TQM journal : the international review of organizational improvement
39
International journal of retail & distribution management
38
European journal of marketing : EJM
37
Total quality management & business excellence
37
Tourism analysis : an interdisciplinary tourism & hospitality journal
37
Journal of retailing
35
Journal of vacation marketing
35
The international journal of bank marketing : IJBM
35
Journal of service research
34
Journal of the Academy of Marketing Science
34
Journal of Asian finance, economics and business : JAFEB
31
Journal of Services Marketing
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ECONIS (ZBW)
7,663
Other ZBW resources
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2
RePEc
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1
App users' emotional reactions and festival satisfaction : the mediating role of situational involvement
Li, Xi
;
Su, Xinwei
;
Hu, Xiaoping
;
Yao, Limei
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 980-997
Persistent link: https://www.econbiz.de/10012179514
Saved in:
2
Perceived injustice and brand love : the effectiveness of sympathetic vs empathetic responses to address consumer complaints of unjust specific service encounters
Ahmad, Fayez
;
Guzman, Francisco
- In:
The journal of product & brand management
32
(
2023
)
6
,
pp. 849-862
Persistent link: https://www.econbiz.de/10014315453
Saved in:
3
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
4
Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of business economics and management
18
(
2017
)
3
,
pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
Saved in:
5
Are other customer perceptions important at casino table games? : their impact on emotional responses and word-of-mouth by gender
Hwang, Jinsoo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 544-555
Persistent link: https://www.econbiz.de/10011729143
Saved in:
6
You're driving me crazy! : how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery
Masorgo, Nicolò
;
Mir, Saif
;
Hofer, Adriana Rossiter
- In:
Journal of business logistics
44
(
2023
)
4
,
pp. 666-692
Persistent link: https://www.econbiz.de/10014434922
Saved in:
7
Nostalgic experiences in time-honored restaurants : antecedents and outcomes
Song, Hanqun
;
Xu, Jing Bill
;
Kim, Jong-Hyeong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328055
Saved in:
8
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
Saved in:
9
Effect of experience on cognition, affect and satisfaction : the case of Japanese visitors to Macau
Chen, Yi
;
Lehto, Xinran Y.
;
Choi, Soojin
- In:
Journal of hospitality marketing & management
18
(
2009
)
2/3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003842923
Saved in:
10
The effects of anticipatory emotions on service satisfaction and behavioral intention
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 437-451
Persistent link: https://www.econbiz.de/10010434609
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