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Customer satisfaction
Consumer behaviour
47
Konsumentenverhalten
45
Brand management
26
Markenführung
24
India
20
Brand
15
Brand image
15
Luxury goods
15
Luxusgüter
15
Markenartikel
15
Markenimage
15
United Kingdom
15
Großbritannien
12
Kundenzufriedenheit
9
Indien
8
Relationship marketing
8
Beziehungsmarketing
7
Dienstleistungsqualität
7
Experiment
7
Luxury
7
Service quality
7
B-to-B-Marketing
6
Business-to-business marketing
6
Emerging markets
6
Luxury brands
6
Marketing management
6
Marketingmanagement
6
Beschwerdemanagement
5
Complaint management
5
International marketing
5
Perception
5
Social Web
5
Social web
5
Wahrnehmung
5
Brands
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Internationales Marketing
4
Lieferantenmanagement
4
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English
9
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Shukla, Paurav
5
Singh, Jaywant
4
Crisafulli, Benedetta
3
Banerjee, Madhumita
2
Babin, Barry J.
1
Ben, Zhiying
1
Wang, Qing
1
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Psychology & marketing
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Journal of business research : JBR
1
Journal of consumer behaviour : an international research review
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Services marketing quarterly
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ECONIS (ZBW)
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1
Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav
;
Banerjee, Madhumita
;
Singh, Jaywant
- In:
Journal of business research : JBR
69
(
2016
)
1
,
pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
Saved in:
2
Misalignment and its influence on integration quality in multichannel services
Banerjee, Madhumita
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 460-474
Persistent link: https://www.econbiz.de/10010432156
Saved in:
3
Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
Saved in:
4
Customer responses to service failure and recovery experiences
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Boundary spanning elements and the marketing function …
,
(pp. 117-135)
.
2015
Persistent link: https://www.econbiz.de/10010506706
Saved in:
5
Service guarantee as a recovery strategy : the impact of guarantee terms on perceived justice and firm motives
Crisafulli, Benedetta
;
Singh, Jaywant
- In:
Journal of service management
27
(
2016
)
2
,
pp. 117-143
Persistent link: https://www.econbiz.de/10011564670
Saved in:
6
Managing online service recovery : procedures, justice and customer satisfaction
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
6
,
pp. 764-787
Persistent link: https://www.econbiz.de/10011599230
Saved in:
7
Effects of consumer psychographics and store characteristics in influencing shopping value and store switching
Shukla, Paurav
;
Babin, Barry J.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
3
,
pp. 194-203
Persistent link: https://www.econbiz.de/10009766225
Saved in:
8
Linking sources of consumer confusion to decision satisfaction : the role of choice goals
Wang, Qing
;
Shukla, Paurav
- In:
Psychology & marketing
30
(
2013
)
4
,
pp. 295-304
Persistent link: https://www.econbiz.de/10009737750
Saved in:
9
They forgot me! : the exclusionary effects among complaining consumers when others receive a response
Ben, Zhiying
;
Shukla, Paurav
- In:
Psychology & marketing
41
(
2024
)
11
,
pp. 2741-2756
Persistent link: https://www.econbiz.de/10015133892
Saved in:
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