Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
When less is more : sustainabi...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Theory
90
Theorie
89
CAPM
77
Consumer behaviour
72
Konsumentenverhalten
71
Capital income
68
Kapitaleinkommen
68
Portfolio selection
40
Portfolio-Management
40
USA
40
United States
40
China
33
Börsenkurs
29
Share price
29
Estimation
25
Investition
25
Investment
25
Schätzung
25
Beziehungsmarketing
24
Gastronomie
24
Hotel industry
24
Relationship marketing
24
Restaurant industry
24
Corporate social responsibility
23
Hotellerie
23
Dienstleistungsqualität
22
Service quality
22
Tobin's Q
21
Tobins Q
21
Aktienmarkt
20
Corporate Social Responsibility
20
Stock market
20
Emotion
17
Financial analysis
17
Finanzanalyse
17
Hospitality industry
17
Kundenzufriedenheit
17
Welt
17
World
17
more ...
less ...
Online availability
All
Undetermined
14
Type of publication
All
Article
17
Type of publication (narrower categories)
All
Article in journal
17
Aufsatz in Zeitschrift
17
Language
All
English
17
Author
All
Hanks, Lydia
8
Zhang, Lu
7
Line, Nathaniel D.
5
Mattila, Anna S.
3
Wei, Wei
3
Wu, Luorong
3
Kim, Woo Gon
2
Ali, Faizan
1
Cheng, Yusi
1
Cichy, Ronald F.
1
Dogru, Tarik
1
El-Manstrly, Dahlia
1
Guan, Xinhua
1
Huo, Da
1
Jansen, Bernard J.
1
Jin, Naehyun Paul
1
Kim, Mi Ran
1
Liu, Qiangqiang
1
Liu, Qing
1
Liu, Xin
1
Ma, Shihan
1
Mattila, Anna
1
McGinley, Sean
1
Merkebu, Jerusalem
1
Mody, Makarand Amrish
1
Rathjens, Bobbie
1
Wang, Chen-Ya
1
Wang, Chenya
1
Wang, Yao-Chin
1
Wolf, Alana
1
Yang, Wan
1
Yu, JungHee
1
Zheng, Xiaoyun
1
more ...
less ...
Published in...
All
International journal of hospitality management
6
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
European journal of marketing : EJM
1
International journal of internet marketing and advertising : IJIMA
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service research : JSR
1
Psychology & marketing
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
17
Showing
1
-
10
of
17
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Electronic consumer-to-consumer interaction (eCCI) post a service failure : the psychological power of need for approval
Wei, Wei
;
Zhang, Lu
;
Rathjens, Bobbie
;
McGinley, Sean
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
7
,
pp. 1212-1225
Persistent link: https://www.econbiz.de/10015192436
Saved in:
2
When positive reviews backfire : the effect of review dispersion and expectation disconfirmation on Airbnb guests' experiences
Zhang, Lu
;
Wei, Wei
;
Line, Nathaniel D.
;
Cheng, Yusi
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012585693
Saved in:
3
The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun
;
Wang, Yao-Chin
;
Wei, Wei
;
Zhang, Lu
;
Huo, Da
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
Saved in:
4
The effect of customization and gender on customers' attitude
Wolf, Alana
;
Zhang, Lu
- In:
International journal of hospitality management
56
(
2016
),
pp. 28-32
Persistent link: https://www.econbiz.de/10011520935
Saved in:
5
Antecedents of social capital and its impact on satisfaction and Loyalty
Kim, Mi Ran
;
Cichy, Ronald F.
;
Zhang, Lu
;
Yu, JungHee
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 263-284
Persistent link: https://www.econbiz.de/10012176613
Saved in:
6
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
7
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
8
An eye for an eye : exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth
Guan, Xinhua
;
Zhang, Lu
;
Liu, Xin
;
Liu, Qiangqiang
-
2025
Persistent link: https://www.econbiz.de/10015375136
Saved in:
9
The effects of image and price fairness : a consideration of delight and loyalty in the waterpark industry
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1895-1914
Persistent link: https://www.econbiz.de/10011624189
Saved in:
10
Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia
;
Ali, Faizan
;
Line, Nathaniel D.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
