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Enhancing engagement with personalized recommendations with AI-powered recommender systems

Hondoma, Thanks - In: AI-driven marketing research and data analytics, (pp. 162-181). 2024

Persistent link: https://www.econbiz.de/10014558904

Seeking empathy or suggesting a solution? : effects of chatbot messages on service failure recovery

Haupt, Martin; Rozumowski, Anna; Freidank, Jan; Haas, … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10014437283

A review : sentiment analysis in conversational data

Gugale, Anisha; Majumdar, Anindita - In: AI impacts in digital consumer behavior, (pp. 170-191). 2024

Persistent link: https://www.econbiz.de/10014636271

Calming the customers by AI : investigating the role of chatbot acting-cute strategies in soothing negative customer emotions

Zhang, Tao; Feng, Chao; Chen, Hui; Xian, Junjie - In: Electronic markets : EM ; the international journal of … 32 (2022) 4, pp. 2277-2292

Persistent link: https://www.econbiz.de/10013556722

Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions

Zhang, Junbo; Chen, Qi; Lu, Jiandong; Wang, Xiaolei; … - In: Tourism management : research, policies, practice 100 (2024), pp. 1-19

Persistent link: https://www.econbiz.de/10014457628

Purchase intentions in a chatbot environment : an examination of the effects of customer experience

Puertas, Sergio Martínez; Manzano, María Dolores Illescas - In: Oeconomia Copernicana 15 (2024) 1, pp. 145-194

Persistent link: https://www.econbiz.de/10014521311

Impact of artificial intelligence (AI) chatbot characteristics on customer experience and customer satisfaction

Park, Yunho; Kim, Jaehun; Jiang, Qi; Kim, Kyung Hoon - In: Journal of global scholars of marketing science : … 34 (2024) 3, pp. 439-457

Persistent link: https://www.econbiz.de/10015048088

Providing a personalised service experience using artificial intelligence

Blümel, Jan H.; Zaki, Mohamed - In: Handbook of service experience, (pp. 176-190). 2025

Persistent link: https://www.econbiz.de/10015424156

Smart Services Summit : Proceedings of the Sixth Conference, held in Zurich, Switzerland in October 2024

West, Shaun (ed.); Meierhofer, Jürg (ed.); … - Smart Services Summit <6., 2024, Zürich> - 2025

This book presents up-to-date descriptions of smart service innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the sixth Smart Services Summit, held in Zurich, Switzerland in October 2024, which primarily focused on digital co-creation in the smart...

Persistent link: https://www.econbiz.de/10015404881

Smart speakers and customer experience in service contexts

Ruiz-Equihua, Daniel; Romero, Jaime; Casaló, Luis V.; … - In: Psychology & marketing 40 (2023) 11, pp. 2326-2340

Persistent link: https://www.econbiz.de/10014432404