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Examining the effects of electronic service quality on online banking customer satisfaction : evidence from Zambia

Mwiya, Bruce; Katai, Mathew; Bwalya, Justice; Kayekesi, … - In: Cogent business & management 9 (2022) 1, pp. 1-23

While several studies examine the influence of service quality on customer satisfaction in physical retail banking offices, there is a shortage of studies on service quality in the digital space of banking. Further, many developing country contexts such as Zambia are under-researched, limiting...

Persistent link: https://www.econbiz.de/10014443940

Digital banking and customer satisfaction : the Nigerian perspective

Mordi, Oluchukwu Jones; Oriade, Ade; Wang, Yong; … - In: Transforming relationship marketing : strategies and …, (pp. 52-67). 2021

Persistent link: https://www.econbiz.de/10012318900

Towards an inductive model of customer experience in fitness clubs : a structural topic modeling approach

Mao, Luke Lunhua; Zhang, James J.; Kim, Min Jung; Kim, … - In: European Sport management quarterly : ESMQ 24 (2024) 4, pp. 898-920

Persistent link: https://www.econbiz.de/10015048814

Web aesthetics effects on perceived online service quality and satisfaction in an e-tail environment : the moderating role of purchase task

Wang, Yong Jian; Hernandez, Monica D.; Minor, Michael - In: Journal of business research : JBR 63 (2010) 9/10, pp. 935-942

Persistent link: https://www.econbiz.de/10008652178

How manufacturer market orientation influences B2B customer satisfaction and retention : empirical investigation of the three market orientation components

Guo, Chiquan; Wang, Yong Jian - In: The journal of business & industrial marketing 30 (2015) 2, pp. 182-193

Persistent link: https://www.econbiz.de/10010532053

How to calibrate conventional market-oriented organizational culture in 21st century production-centred firms? : a customer relationship perspective

Guo, Chiquan; Wang, Yong Jian; Metcalf, Ashley - In: International journal of production economics 156 (2014), pp. 235-245

Persistent link: https://www.econbiz.de/10010410217

Market orientation, distributor relationship, and return on assets : optimizing distribution performance for industrial firms

Guo, Chiquan; Wang, Yong Jian - In: Asia Pacific journal of marketing and logistics 28 (2016) 1, pp. 107-123

Persistent link: https://www.econbiz.de/10011529305

Distributor orientation and channel profitability for manufacturing-centered SMEs : moderating role of competitive intensity and coordinative intensity

Guo, Chiquan; Wang, Yong Jian; Zhu, Ying - In: Journal of research in marketing and entrepreneurship : JRME 18 (2016) 2, pp. 197-210

Persistent link: https://www.econbiz.de/10011643911

Implementing interfunctionally-coordinated market orientation in industrial SMEs : lessons learned in commodity markets

Wang, Yong Jian; LaPlaca, Peter J.; Guo, Chiquan; Hao, … - In: Journal of managerial issues : JMI 29 (2017) 4, pp. 428-449

Persistent link: https://www.econbiz.de/10011771215

Aesthetics and the online shopping environment : understanding consumer responses

Wang, Yong Jian; Minor, Michael; Wei, Jie - In: Journal of retailing 87 (2011) 1, pp. 46-58

Persistent link: https://www.econbiz.de/10009011978