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Customer satisfaction
Beziehungsmarketing
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COVID-19
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Familienunternehmen
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Firm performance
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Consumer motivation
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Hotel industry
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Hotellerie
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SMEs
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customer orientation
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e-WOM
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family business
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service employees
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Ruiz-Alba, José L.
3
González-Porras, José L.
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Morales, Javier
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Guzmán-Parra, Vanesa F.
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Rodríguez-Molina, Miguel A.
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European journal of international management : EJIM
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International journal of internet marketing and advertising : IJIMA
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The service industries journal
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ECONIS (ZBW)
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Customer orientation and e-WOM in the hotel sector
González-Porras, José L.
;
Ruiz-Alba, José L.
; …
- In:
International journal of internet marketing and …
15
(
2021
)
3
,
pp. 302-326
Persistent link: https://www.econbiz.de/10012598992
Saved in:
2
New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier
;
Ruiz-Alba, José L.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 966-982
Persistent link: https://www.econbiz.de/10012205913
Saved in:
3
International management of customer orientation
González-Porras, José L.
;
Ruiz-Alba, José L.
; …
- In:
European journal of international management : EJIM
20
(
2023
)
1
,
pp. 143-166
Persistent link: https://www.econbiz.de/10014304958
Saved in:
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