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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
36
Konsumentenverhalten
35
Emotion
23
USA
23
United States
23
Beziehungsmarketing
19
Relationship marketing
19
Salespeople
15
Verkaufspersonal
14
Kundenzufriedenheit
11
Advertising
9
Brand management
9
Job satisfaction
9
Arbeitszufriedenheit
8
Markenführung
8
Brand
7
Dienstleistungsqualität
7
Lieferantenmanagement
7
Markenartikel
7
Service quality
7
Supplier relationship management
7
Werbung
7
Employee retention
6
Health care
6
Mitarbeiterbindung
6
Selling
6
Advertising effects
5
Arbeitsverhalten
5
Brand image
5
Leistungsmotivation
5
Markenimage
5
Satisfaction
5
Social Web
5
Social exchange theory
5
Social web
5
Verkauf
5
Werbewirkung
5
Work behaviour
5
Work motivation
5
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research-article
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English
12
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Anaza, Nwamaka A.
5
Briggs, Elten
5
Daugherty, Patricia J.
2
Landry, Timothy D.
2
Zhao, Jing
2
A. Anaza, Nwamaka
1
Agnihotri, Raj
1
Childers, Carla
1
Deretti, Sandro
1
Jaramillo, Fernando
1
Kato, Heitor T.
1
Kemp, Elyria
1
Nickell, David
1
Noboa, Fabrizio
1
Rollins, Minna
1
Rutherford, Brian
1
Rutherford, Brian A.
1
Rutherford, Brian N.
1
Williams, Kim
1
Yang, Zhiyong
1
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The journal of business & industrial marketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of education for business
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of personal selling & sales management : JPSSM
1
Psychology & marketing
1
The journal of services marketing
1
The service industries journal
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ECONIS (ZBW)
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Other ZBW resources
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Personality antecedents of customer citizenship behaviors in online shopping situations
Anaza, Nwamaka A.
- In:
Psychology & marketing
31
(
2014
)
4
,
pp. 251-263
Persistent link: https://www.econbiz.de/10010347726
Saved in:
2
Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
Industrial marketing management : the international …
39
(
2010
)
4
,
pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
Saved in:
3
A framework of satisfaction for continually delivered business services
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
Saved in:
4
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
5
Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate
Agnihotri, Raj
;
Yang, Zhiyong
;
Briggs, Elten
- In:
Journal of personal selling & sales management : JPSSM
39
(
2019
)
2
,
pp. 138-158
Persistent link: https://www.econbiz.de/10012200863
Saved in:
6
Linking organizational service orientation to retailer profitability : insights from the service-profit chain
Briggs, Elten
;
Deretti, Sandro
;
Kato, Heitor T.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 271-278
Persistent link: https://www.econbiz.de/10012156757
Saved in:
7
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
8
Increasing business-to-business buyer word-of-mouth and share-of-purchase
Anaza, Nwamaka A.
;
Rutherford, Brian A.
- In:
The journal of business & industrial marketing
29
(
2014
)
5
,
pp. 427-437
Persistent link: https://www.econbiz.de/10010393896
Saved in:
9
Multisource commitment to suppliers and salespeople
Anaza, Nwamaka A.
;
Rutherford, Brian N.
- In:
Journal of marketing channels : ... distribution …
18
(
2011
)
3
,
pp. 171-188
Persistent link: https://www.econbiz.de/10009271373
Saved in:
10
Ethical climate and job satisfaction among organizational buyers : an empirical study
Anaza, Nwamaka A.
;
Rutherford, Brian
;
Rollins, Minna
; …
- In:
The journal of business & industrial marketing
30
(
2015
)
8
,
pp. 962-972
Persistent link: https://www.econbiz.de/10011496870
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