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Customer satisfaction
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Crisafulli, Benedetta
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Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
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Journal of service research : JSR
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ECONIS (ZBW)
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Customer responses to service failure and recovery experiences
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Boundary spanning elements and the marketing function …
,
(pp. 117-135)
.
2015
Persistent link: https://www.econbiz.de/10010506706
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2
Service guarantee as a recovery strategy : the impact of guarantee terms on perceived justice and firm motives
Crisafulli, Benedetta
;
Singh, Jaywant
- In:
Journal of service management
27
(
2016
)
2
,
pp. 117-143
Persistent link: https://www.econbiz.de/10011564670
Saved in:
3
Managing online service recovery : procedures, justice and customer satisfaction
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
6
,
pp. 764-787
Persistent link: https://www.econbiz.de/10011599230
Saved in:
4
Too good to be true? : boundary conditions to the use of downward social comparisons in service recovery
Antonetti, Paolo
;
Crisafulli, Benedetta
;
Maklan, Stan
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 438-455
Persistent link: https://www.econbiz.de/10011951807
Saved in:
5
Revisiting power messaging in service failures : pitfalls and proposed solutions
Antonetti, Paolo
;
Crisafulli, Benedetta
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2072-2095
Persistent link: https://www.econbiz.de/10013465145
Saved in:
6
Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav
;
Banerjee, Madhumita
;
Singh, Jaywant
- In:
Journal of business research : JBR
69
(
2016
)
1
,
pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
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