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Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa; Esteves, Fabia - In: Services marketing quarterly 37 (2016) 2, pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
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The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
Fernandes, Teresa; Pedroso, Rui - In: Service business 11 (2017) 1, pp. 69-92
Persistent link: https://www.econbiz.de/10011722450
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Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa; Cruz, Mariana - In: Journal of retailing and consumer services 31 (2016), pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
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Understanding special requests as drivers of customer citizenship behaviors : the mediating role of gratitude and satisfaction
Fernandes, Teresa; Cruzeiro, Beatriz - In: Journal of marketing theory and practice : JMTP 31 (2023) 3, pp. 368-382
Persistent link: https://www.econbiz.de/10014301292
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Relationship quality determinants and outcomes in retail banking services : the role of customer experience
Fernandes, Teresa; Pinto, Teresa - In: Journal of retailing and consumer services 50 (2019), pp. 30-41
Persistent link: https://www.econbiz.de/10012114112