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The moderating influence of country of origin information seeking on homophily and product satisfaction
Van Esch, Patrick; Northey, Gavin; Duffy, Sarah; … - In: Journal of promotion management : JPM 24 (2018) 3, pp. 332-348
Persistent link: https://www.econbiz.de/10011875425
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The moderating influence of country of origin information seeking on homophily and product satisfaction
Van Esch, Patrick; Northey, Gavin; Duffy, Sarah; … - In: Country of origin effect : looking back and moving forward, (pp. 40-56). 2019
Persistent link: https://www.econbiz.de/10012008494
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Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick; Arli, Denni; Gheshlaghi, Mahnaz - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
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The impact of servqual on consumers' satisfaction, loyalty, and intention to use online food delivery services
Arli, Denni; Van Esch, Patrick; Weaven, Scott - In: Journal of promotion management : innovations in … 30 (2024) 7, pp. 1159-1188
Persistent link: https://www.econbiz.de/10015183013
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Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica; Kapitan, Sommer; Jang, Sharon - In: The journal of services marketing 38 (2024) 1, pp. 131-144
Persistent link: https://www.econbiz.de/10014473598