//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An evolutionary perspective on...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
45
Konsumentenverhalten
44
Relationship marketing
32
Beziehungsmarketing
31
Theorie
24
Theory
23
Hotel industry
18
Hotellerie
18
Dienstleistungsqualität
17
Kundenzufriedenheit
17
Service quality
17
Tourism
15
Tourismus
15
Gastgewerbe
14
Hospitality industry
14
Customer integration
13
Kundenintegration
13
Risikoprämie
13
Tourism industry
13
Tourismuswirtschaft
13
Risk premium
12
Zinsstruktur
12
Brand management
11
Markenführung
11
Yield curve
11
Konjunktur
10
Sharing economy
10
Social Web
10
Social web
10
Business cycle
9
Holiday behaviour
9
Urlaubsverhalten
9
Brand image
8
Markenimage
8
Schätzung
8
Share Economy
8
Airbnb
7
Brand loyalty
7
Estimation
7
more ...
less ...
Online availability
All
Undetermined
17
Free
1
Type of publication
All
Article
19
Type of publication (narrower categories)
All
Article in journal
17
Aufsatz in Zeitschrift
17
research-article
2
Language
All
English
19
Author
All
So, Kevin Kam Fung
15
King, Ceridwyn
5
Sparks, Beverley
5
Kim, Hyunsu
4
Wang, Ying
4
Hazée, Simon
3
Van Vaerenbergh, Yves
3
Li, Xiang
2
Armirotto, Vincent
1
Bradley, Graham L.
1
Browning, Victoria
1
Costers, Annelies
1
DiPietro, Robin B.
1
He, Yueying
1
Kam Fung So, Kevin
1
Li, Jing
1
Mihalik, Brian J.
1
Sparks, Beverley Ann
1
Taylor, Scott
1
Wang, Yuan
1
Yang, Yang
1
Zou, Zizhen
1
more ...
less ...
Published in...
All
International journal of hospitality management
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of service management
2
Tourism management : research, policies, practice
2
International Journal of Contemporary Hospitality Management
1
Journal of Service Management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel and tourism marketing
1
Marketing letters : a journal of research in marketing
1
The Cornell hospitality quarterly
1
more ...
less ...
Source
All
ECONIS (ZBW)
17
Other ZBW resources
2
Showing
1
-
10
of
19
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
2
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
74
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
Saved in:
3
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
4
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
5
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
6
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
7
Customer touchpoints : conceptualization, index development, and validation
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052067
Saved in:
8
The role of customer engagement in sustaining subjective well-being after a travel experience : findings from a three-wave study
So, Kevin Kam Fung
;
Li, Jing
;
He, Yueying
;
King, Ceridwyn
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1280-1303
Persistent link: https://www.econbiz.de/10014582451
Saved in:
9
Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
Saved in:
10
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->