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How retailer ownership of vs. collaboration with sharing economy apps affects anticipated service quality and value co-creation
Mai, Enping; Ketron, Seth - In: Journal of business research : JBR 140 (2022), pp. 684-692
Persistent link: https://www.econbiz.de/10013040707
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Blame and service recovery strategies in lateral exchange markets
Ketron, Seth; Mai, Enping - In: Journal of strategic marketing 30 (2022) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
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The contribution of managerial ability on customer satisfaction : an empirical investigation
Ngo, Thanh; Mai, Enping; Siguaw, Judy; Jory, Surendranath R. - In: Journal of strategic marketing 31 (2023) 2, pp. 343-369
Persistent link: https://www.econbiz.de/10014303242
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Strategic consequences of self-service technology evaluations
Taillon, Brian J.; Huhmann, Bruce A. - In: Journal of strategic marketing 27 (2019) 3, pp. 268-279
Persistent link: https://www.econbiz.de/10012202459
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Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.; Rast, Rebecca; Schaefer, Allen D.; … - In: Services marketing quarterly 43 (2022) 2, pp. 226-239
Persistent link: https://www.econbiz.de/10013178036