Total Quality Management (TQM) is a philosophy aimed at improving businesses as a whole. Some of the benefits lie in the continuous improvement of processes and products and enhanced efficiency of people and machines leading to improved quality overtime. The major thrust of Total Quality...

Total Quality Management (TQM) is a philosophy aimed at improving businesses as a whole. Some of the benefits lie in the continuous improvement of processes and products and enhanced efficiency of people and machines leading to improved quality overtime. The major thrust of Total Quality...

Service quality and customer satisfaction are two very important concepts which plays crucial roles in organizational management and sustenance. The operating environments as well as high levels of competition are forces that are compelling organizational managers to adhere strictly to excellent...