This research paper strives to explore the relationships between organisational flexibility and employee commitment in companies' efforts to achieve customer satisfaction within the contemporary business environment in the service sector in Bulgaria. Specific point in measuring consumer...

Under conditions of dynamic market changes more and more companies seek to win the loyalty of their customers. One of the main factors, which determines the desire of customers to be involved in a long-term relationship with a particular supplier is the level of their satisfaction. In that sense...