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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
107,241
Konsumentenverhalten
104,797
Experiment
51,333
Theorie
28,114
Theory
27,819
Relationship marketing
13,238
Beziehungsmarketing
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11,098
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6,519
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6,006
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5,972
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5,970
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5,903
Internet marketing
5,887
Service quality
5,577
Dienstleistungsqualität
5,533
Germany
5,517
Vertrauen
5,429
Confidence
5,385
Einzelhandel
5,353
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5,304
Electronic Commerce
5,259
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70
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34
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23
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19
Prayag, Girish
19
Hyun, Sunghyup Sean
18
Ahn, Jiseon
17
Aksoy, Lerzan
17
Klaus, Philipp
17
Loureiro, Sandra Maria Correia
17
Prentice, Catherine
17
Gustafsson, Anders
16
Law, Rob
16
Mittal, Vikas
16
Wong, IpKin Anthony
16
Jang, Soocheong (Shawn)
15
Keiningham, Timothy
15
Ryu, Kisang
15
Söderlund, Magnus
15
Larivière, Bart
14
Prybutok, Victor R.
14
Qu, Hailin
14
Balaji, M. S.
13
Bang, Nguyen
13
Chua, Bee-Lia
13
Sharma, Piyush
13
Van Vaerenbergh, Yves
13
Wu, Luorong
13
Yu, Jongsik
13
Blut, Markus
12
Lee, Seonjeong
12
Liu, Chih-Hsing
12
McColl-Kennedy, Janet R.
12
Paul, Justin
12
Rather, Raouf Ahmad
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11
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Rheinisch-Westfälische Technische Hochschule Aachen
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
University of Madras / Department of Commerce
2
American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
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1
Erasmus Research Institute of Management
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1
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Institute of Leadership and Management <London>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
393
International journal of hospitality management
257
Journal of business research : JBR
199
The journal of services marketing
129
International journal of contemporary hospitality management
113
Journal of travel and tourism marketing
112
Journal of hospitality marketing & management
109
Tourism management : research, policies, practice
93
Cogent business & management
82
Services marketing quarterly
70
Asia Pacific journal of marketing and logistics
69
Psychology & marketing
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
The service industries journal
64
Journal of service management
55
Service business
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Journal of Islamic marketing
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
50
Journal of hospitality and tourism insights
49
Journal of service research : JSR
48
Tourism management perspectives : TMP
46
International journal of electronic marketing and retailing : IJEMR
45
Journal of strategic marketing
41
International journal of quality and service sciences
39
International journal of retail and distribution management
39
The TQM journal : the international review of organizational improvement
39
International journal of retail & distribution management
38
The international review of retail, distribution and consumer research
38
Journal of air transport management
37
European journal of marketing : EJM
36
Total quality management & business excellence
36
Journal of retailing
35
Journal of vacation marketing
35
The international journal of bank marketing : IJBM
35
Tourism analysis : an interdisciplinary tourism & hospitality journal
35
Journal of service research
33
Journal of the Academy of Marketing Science
32
Journal of Services Marketing
31
Journal of internet commerce
31
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ECONIS (ZBW)
7,409
Other ZBW resources
161
BASE
2
RePEc
1
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1
Customer experience with standard and premium peer-to-peer offerings : a mixed-method combining text analytics and qualitative analysis
Filieri, Raffaele
;
Alguezaui, Salma
;
Galati, Francesco
; …
- In:
Journal of business research : JBR
167
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014383079
Saved in:
2
Why travelers use
Airbnb
again? : an integrative approach to understanding travelers' repurchase intention
Mao, Zhenxing
;
Lyu, Jiaying
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2464-2482
Persistent link: https://www.econbiz.de/10011761822
Saved in:
3
Host and guest value co-creation and satisfaction in a shared economy : the case of
Airbnb
Thaichon, Park
;
Surachartkumtonkun, Jiraporn
;
Singhal, …
- In:
Journal of global scholars of marketing science : …
30
(
2020
)
4
,
pp. 407-422
Persistent link: https://www.econbiz.de/10012286212
Saved in:
4
Parallel pathways to brand loyalty : mapping the consequences of authentic consumption experiences for hotels and
Airbnb
Mody, Makarand Amrish
;
Hanks, Lydia
;
Dogru, Tarik
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 65-80
Persistent link: https://www.econbiz.de/10012128566
Saved in:
5
Customer satisfaction and repurchase intention theory for the online sharing economy
Huarng, Kun-Huang
;
Yu, Ming-Feng
- In:
Review of managerial science
13
(
2019
)
3
,
pp. 635-647
Persistent link: https://www.econbiz.de/10012099274
Saved in:
6
Hierarchal formation of trust on peer-to-peer lodging platforms
Luo, Yi
;
Tang, Liang
;
Kim, Eojina
;
Wang, Xi
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1384-1410
Persistent link: https://www.econbiz.de/10013387405
Saved in:
7
Exploring the role of the service provider in sharing economy services
Zal, Saeed
;
Guo, Lin
;
Tang, Chuanyi
;
Zhang, Junzhou
- In:
The journal of services marketing
38
(
2024
)
6
,
pp. 746-760
Persistent link: https://www.econbiz.de/10015110572
Saved in:
8
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
9
A data-driven approach to guest experiences and satisfaction in sharing
Xu, Feifei
;
La, Liqing
;
Zhen, Feng
;
Lobsang, Tashi
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 484-496
Persistent link: https://www.econbiz.de/10012179426
Saved in:
10
Does satisfaction of P2P online transportation affect consumer willingness to purchase their own vehicles?
Santoso, Adhi Setyo
;
Hadiansah, Ihsan
;
Christoni, Efraim
- In:
International journal of business and globalisation : IJBG
21
(
2018
)
3
,
pp. 408-425
Persistent link: https://www.econbiz.de/10011967129
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