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The effects of destination brand personality on Chinese tourists' revisit intention to Glasgow : an examination across gender
Yang, Shaohua; Salmi Mohd Isa; Ramayah T.; Blanes, Ramona; … - In: Journal of international consumer marketing 32 (2020) 5, pp. 435-452
Persistent link: https://www.econbiz.de/10012312905
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The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa; Shaian Kiumarsi - In: International journal of services and operations management 33 (2019) 3, pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
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The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi; Salmi Mohd Isa; Jayaraman, Krishnaswamy; … - In: International journal of business innovation and … 21 (2020) 1, pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
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Developing an extended model of self-congruity to predict Chinese tourists' revisit intentions to New Zealand : the moderating role of gender
Yang, Shaohua; Salmi Mohd Isa; Ramayah T.; Wen, Jun; … - In: Asia Pacific journal of marketing and logistics 34 (2022) 7, pp. 1459-1481
Persistent link: https://www.econbiz.de/10013391100
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Service quality, client satisfaction and loyalty towards audit firms : Perceptions of Malaysian public listed companies
Ismail, Ishak; Haron, Hasnah; Nasir Ibrahim, Daing; … - In: Managerial Auditing Journal 21 (2006) 7, pp. 738-756
Purpose – The purpose of this paper is to explore the relationship between audit service quality, client satisfaction and loyalty to the audit firms. SERVQUAL model was used to measure the perceptions and expectations of public listed companies on the services received from audit firms....
Persistent link: https://www.econbiz.de/10014929032