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Evaluation of customer satisfaction in the digital environment : development of a survey instrument
Hamed Taherdoost
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Digital transformation and innovative services for …
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(pp. 195-222)
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2020
Persistent link: https://www.econbiz.de/10012237888
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Developing and validating a theoretical model to evaluate customer satisfaction of e-services
Hamed Taherdoost
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Madanchian, Mitra
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Digital innovations for customer engagement, …
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(pp. 46-65)
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2020
Persistent link: https://www.econbiz.de/10012237925
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