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International journal of business information systems : IJBIS
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Quality, It and business operations : modeling and optimization
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ECONIS (ZBW)
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Customer satisfaction and loyalty relationship : the mediating role of trust
Yadav, Seemant Kumar
;
Agarwal, Vivek
;
Khandelwal, Utkal
; …
- In:
The IUP journal of marketing management : IJMM
17
(
2018
)
2
,
pp. 38-57
Persistent link: https://www.econbiz.de/10011881473
Saved in:
2
EFA-FTOPSIS-based assessment of service quality : case of shopping websites
Agrawal, Vivek
;
Agrawal, Akash
;
Agrawal, Anand Mohan
- In:
Quality, It and business operations : modeling and …
,
(pp. 143-154)
.
2018
Persistent link: https://www.econbiz.de/10011757323
Saved in:
3
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
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