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The indirect effects of coping strategies on the relationship between service failures and negative behavioral intention in the fitness industry : moderated mediation analysis
Song, Hyunseok; Jang, Wooyoung; Min, Sophia; … - In: Sport, Business and Management : an international … 14 (2024) 5/6, pp. 581-603
Persistent link: https://www.econbiz.de/10015272485
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Impact of core and peripheral service quality on consumption behavior of professional team sport sectators as mediated by perceoved value
Byon, Kevin K.; Zhang, James J.; Baker, Thoams A. - In: European Sport management quarterly : ESMQ 13 (2013) 2, pp. 232-263
Persistent link: https://www.econbiz.de/10009743861
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Integrating event image, satisfaction, and behavioral intention : small-scale marathon event
Koo, Sung Keun; Byon, Kevin K.; Baker, Thomas A., III. - In: Sport marketing quarterly : preferred journal of the … 23 (2014) 3, pp. 127-137
Persistent link: https://www.econbiz.de/10010417509
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A mechanism of mutually beneficial relationships between employees and consumers : a dyadic analysis of employee-consumer interaction
Kim, Kyungyeol; Byon, Kevin K. - In: Sport management review 21 (2018) 5, pp. 582-595
Persistent link: https://www.econbiz.de/10011947604
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Spectator perception of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach
Kim, Suk-kyu; Yim, Brian H.; Byon, Kevin K.; Yu, Jea-Gu; … - In: International journal of sports marketing & sponsorship 17 (2016) 2, pp. 153-171
Persistent link: https://www.econbiz.de/10011578729
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The influence of emotions on game and service satisfaction and behavioral intention in winning and losing situations : moderating effect of identification with the team
Yim, Brian H.; Byon, Kevin K. - In: Sport marketing quarterly : preferred journal of the … 27 (2018) 2, pp. 93-106
Persistent link: https://www.econbiz.de/10012173520
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Examining structural relationships among sport service environments, excitement, consumer-to-consumer interaction, and consumer citizenship behaviors
Kim, Kyungyeol; Byon, Kevin K.; Baek, Wooyeul; … - In: International journal of hospitality management 82 (2019), pp. 318-325
Persistent link: https://www.econbiz.de/10012121858
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The dark side of spectator behavior : effects of spectator dysfunctional behavior on anger, rumination, and revisit intention
Kim, Kyungyeol; Byon, Kevin K. - In: Sport marketing quarterly : preferred journal of the … 29 (2020) 3, pp. 228-240
Persistent link: https://www.econbiz.de/10012815649