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The journal of services marketing
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ECONIS (ZBW)
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The reflexive turn in key account management : beyond formal and post-bureaucratic prescriptions
Vanharanta, Markus
;
Gilchrist, Alan J. P.
;
Pressey, …
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2071-2104
Persistent link: https://www.econbiz.de/10010461805
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2
When we practice to deceive : service worker manipulation and (mis)behavior on cruise ships
Pressey, Andrew D.
;
Harris, Lloyd C.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
2
,
pp. 447-465
Persistent link: https://www.econbiz.de/10014582248
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3
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
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4
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
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