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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
106,029
Konsumentenverhalten
102,903
Relationship marketing
12,946
Beziehungsmarketing
12,904
Theorie
12,666
Theory
12,655
Brand management
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7,065
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6,910
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6,908
Online-Marketing
5,628
Internet marketing
5,620
Experiment
5,325
Service quality
5,235
Dienstleistungsqualität
5,182
Einzelhandel
5,092
Retail trade
5,069
Werbewirkung
4,906
Advertising effects
4,883
Electronic Commerce
4,881
E-commerce
4,760
USA
4,480
Emotion
4,416
United States
4,275
Deutschland
4,005
Germany
3,875
Private consumption
3,817
Privater Konsum
3,817
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3,810
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3,742
Marketingmanagement
3,730
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Han, Heesup
68
Mattila, Anna S.
33
Usman, Osly
23
Prayag, Girish
19
Bilgihan, Anil
18
Hyun, Sunghyup Sean
18
Aksoy, Lerzan
17
Klaus, Philipp
17
Loureiro, Sandra Maria Correia
17
Prentice, Catherine
17
Ahn, Jiseon
16
Gustafsson, Anders
16
Mittal, Vikas
16
Keiningham, Timothy
15
Law, Rob
15
Ryu, Kisang
15
Söderlund, Magnus
15
Wong, IpKin Anthony
15
Jang, Soocheong (Shawn)
14
Prybutok, Victor R.
14
Qu, Hailin
14
Balaji, M. S.
13
Bang, Nguyen
13
Chua, Bee-Lia
13
Larivière, Bart
13
Wu, Luorong
13
Yu, Jongsik
13
Blut, Markus
12
Lee, Seonjeong
12
McColl-Kennedy, Janet R.
12
Paul, Justin
12
Rather, Raouf Ahmad
12
Sharma, Piyush
12
Van Vaerenbergh, Yves
12
Barnes, Donald C.
11
Hwang, Jinsoo
11
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11
Prashar, Sanjeev
11
Quach, Sara
11
Sajad Rezaei
11
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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National Bureau of Economic Research
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Rheinisch-Westfälische Technische Hochschule Aachen
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for Communication
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
INSEAD
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
392
International journal of hospitality management
239
Journal of business research : JBR
194
The journal of services marketing
129
International journal of contemporary hospitality management
111
Journal of travel and tourism marketing
108
Journal of hospitality marketing & management
106
Tourism management : research, policies, practice
91
Cogent business & management
79
Services marketing quarterly
70
Asia Pacific journal of marketing and logistics
68
Psychology & marketing
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
The service industries journal
64
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Journal of service management
53
Service business
53
Journal of Islamic marketing
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
49
Journal of service research : JSR
48
International journal of electronic marketing and retailing : IJEMR
45
Tourism management perspectives : TMP
44
Journal of hospitality and tourism insights
43
Journal of strategic marketing
41
International journal of retail and distribution management
39
International journal of retail & distribution management
38
The international review of retail, distribution and consumer research
38
Journal of air transport management
37
European journal of marketing : EJM
36
Total quality management & business excellence
36
The international journal of bank marketing : IJBM
35
International journal of quality and service sciences
34
Journal of vacation marketing
34
Journal of retailing
33
Journal of service research
33
Journal of Services Marketing
32
Tourism analysis : an interdisciplinary tourism & hospitality journal
32
Journal of internet commerce
31
Journal of the Academy of Marketing Science
31
Marketing intelligence & planning
31
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ECONIS (ZBW)
7,200
Other ZBW resources
167
BASE
2
RePEc
2
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1
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
2
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
3
Survey on customer related studies in Islamic banking
Åström, Z. Hafsa Orhan
- In:
Journal of Islamic marketing : JIMA
4
(
2013
)
3
,
pp. 294-305
Persistent link: https://www.econbiz.de/10010190099
Saved in:
4
Categorizing product attributes efficiently in QFD-Kano : a case analysis in telecommunication
Suef, Mokh
;
Suparno
;
Singgih, Moses Laksono
- In:
The TQM journal : the international review of …
29
(
2017
)
3
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011703582
Saved in:
5
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
6
Customer satisfaction and sales performance in wine tasting rooms
Shapiro, Marin
;
Gómez, Miguel I.
- In:
International journal of wine business research : IJWBR
26
(
2014
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10010339768
Saved in:
7
Keep fighting or give up? : an investigation of consumer regret over repetitive failures in weight loss services
Liu, Yi-Fen
;
Ling, I-Ling
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 29-43
Persistent link: https://www.econbiz.de/10012798380
Saved in:
8
Why unhappy customers are unlikely to share their opinions with brands
Hydock, Chris
;
Chen, Zoey
;
Carlson, Kurt
- In:
Journal of marketing
84
(
2020
)
6
,
pp. 95-112
Persistent link: https://www.econbiz.de/10012309680
Saved in:
9
Resistance of facial recognition payment service : a mixed method approach
Lee, Crystal T.
;
Pan, Ling-Yen
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 392-407
Persistent link: https://www.econbiz.de/10014228985
Saved in:
10
Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
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