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The Real Strategic Issues versus Organizational Bureaucracy and Administrative Neatness

Piercy, Nigel F. - In: Management Decision 32 (1994) 4, pp. 5-8

really matter to competitive success. It is claimed that all too often the implementation of strategies is not simply …

Persistent link: https://www.econbiz.de/10014933616

Dale, B.G.; Allan, D.G. - In: The TQM Magazine 5 (1993) 3

In the second of a three‐part series on Japanese success, suggests that Japan′s success is due to its total commitment …

Persistent link: https://www.econbiz.de/10015033859

Putting the Customer First : Royal Mail’s Strategy for Service Excellence

Wood, Colin; Walker, Paul - In: The TQM Magazine 6 (1994) 2, pp. 17-24

Describes how Royal Mail recognized the need to embark on a total quality programme to improve the service given and to upgrade customer perception of Royal Mail. Shows how Royal Mail set about developing a “Customer First” strategy, initiating training and instigating a continuous...

Persistent link: https://www.econbiz.de/10015033333

Developing a TQM Excellence Model

Ho, Samuel K.M.; Fung, Christopher K.H. - In: The TQM Magazine 6 (1994) 6, pp. 24-30

In contemporary management in the 1990s, TQM is a proven approach for success in manufacturing, services and the public … sector. Examines what is so special about TQM and develops an excellence model based on some proven approaches adopted by the … Japanese. Looks at the current thinking and development of TQM. Establishes the rationale for developing an excellence model …

Persistent link: https://www.econbiz.de/10015033385

Is the ISO 9000 Series for Total Quality Management?

Ho, Samuel K.M. - In: International Journal of Quality & Reliability Management 11 (1994) 9, pp. 74-89

relationships between ISO 9000 and TQM are discussed. Finally, a framework for implementation of either scheme is suggested based on … businesses in the world: namely, the International Quality Management Standard ISO 9000 and total quality management (TQM). Much …. Attempts to find out what is so special about ISO 9000 and TQM and why it is ecessary for industries and businesses to acquire …

Persistent link: https://www.econbiz.de/10014800959

Total Quality Management : Concepts, Evolution and Acceptability in Developing Economies

Lakhe, R.R.; Mohanty, R.P. - In: International Journal of Quality & Reliability Management 11 (1994) 9, pp. 9-33

which to understand the concepts, evolution and implementation of TQM. A case study of TQM implementation is presented and …

Persistent link: https://www.econbiz.de/10014800960

Increasing the organisational performance benefits of TQM: an approach based on organisational design

García-Bernal, Javier; Ramírez Alesón, Marisa - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 363-382

Persistent link: https://www.econbiz.de/10003979800

Applying the ISO 90001 process approach and service blueprint to hospital management systems

Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432

Persistent link: https://www.econbiz.de/10009620515

Entwicklung einer Vorgehensweise zur Implementierung einer forderungsgerechten Kundenzufriedenheitsmessung in Unternehmensnetzwerken : [KuWiss-Netz]

Schlüter, Nadine - 2013 - KuWiss-Netz: Entwicklung einer Vorgehensweise zur Implementierung einer forderungsgerechten Kundenzufriedenheitsmessung in Unternehmensnetzwerken

Persistent link: https://www.econbiz.de/10009726583

Implementing of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study : kitchen worktops factory

Nabavi, Vahid; Azizi, Majid; Faezipour, Mehdi - In: International journal of quality & reliability management 31 (2014) 8, pp. 921-937

Persistent link: https://www.econbiz.de/10010413632