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Human baristas and robot baristas : how does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Hwang, Jinsoo; Choe, Ja Young; Kim, Heather Markham; … - In: International journal of hospitality management 99 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10013327964
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Investigation of perceived risks and their outcome variables in the context of robotic restaurants
Hwang, Jinsoo; Kim, Heather Markham; Kim, Jinkyung Jenny; … - In: Journal of travel and tourism marketing 38 (2021) 3, pp. 263-281
Persistent link: https://www.econbiz.de/10012514041
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The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo; Kim, Heather Markham; Joo, Kyu-Hyeon; … - In: Journal of travel and tourism marketing 39 (2022) 2, pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
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Differences between robot servers and human servers in brand modernity, brand love and behavioral intentions in the restaurant industry
Kim, Heather Markham; Abbas, Jawad; Ul Haq, Muhammad Zia; … - In: Asia Pacific journal of marketing and logistics 35 (2023) 7, pp. 1774-1788
Persistent link: https://www.econbiz.de/10014315894
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Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo; Kim, Jinkyung Jenny; Choe, Ja Young; … - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 6, pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
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The impact of four CSR dimensions on a gaming company's image and customers' revisit intentions
Kim, Jungsun; Song, Hak-jun; Lee, Choong-Ki; Lee, Jin Young - In: International journal of hospitality management 61 (2017), pp. 73-81
Persistent link: https://www.econbiz.de/10011646113
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How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.; Tang, Jason; Raab, Carola; Kim, … - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 8, pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
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The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status and educational level
Hwang, Jinsoo; Kim, Samuel Seongseop; Hyun, Sunghyup Sean - In: International journal of hospitality management 33 (2013), pp. 64-75
Persistent link: https://www.econbiz.de/10009746514
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An emotional labor perspective on the relationship between customer orientation and job satisfaction
Lee, JungHoon; Ok, Chihyung; Hwang, Jinsoo - In: International journal of hospitality management 54 (2016), pp. 139-150
Persistent link: https://www.econbiz.de/10011474071
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Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup; Hwang, Jinsoo - In: International journal of contemporary hospitality management 27 (2015) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011326581