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Does customer incivility undermine employees' service performance?
Cheng, Bao; Dong, Yun; Zhou, Xing; Guo, Gongxing; Peng, Yan - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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Variety is better : how emodiversity is related with hotel guests' repurchase intention
Li, Shanshi; Dong, Yun; Li, Xiaojun - 2025
Persistent link: https://www.econbiz.de/10015359785
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Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John; Lui, Steven S.; Hon, Alice H. Y. - In: International journal of contemporary hospitality management 26 (2014) 8, pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
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A good night's sleep matters for tourists : an empirical study for hospitality professionals
Hon, Alice H. Y.; Fung, Clare P. Y. - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 8, pp. 1153-1175
Persistent link: https://www.econbiz.de/10012154998