Cahyana, Bambang Eka; Nimran, Umar; Utami, Hamidah Nayati; … - In: Journal of Economics, Finance and Administrative Science 25 (2020) 50, pp. 321-337
Purpose - The purpose of this study is to apply hybrid cluster analysis in classifying PT Pelindo I customers based on the level of customer satisfaction with passenger services of PT Pelindo I. Design/methodology/approach - Hybrid cluster analysis is a combination of hierarchical and...
