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~subject:"Customer service"
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Customer service
Beziehungsmarketing
8
Dienstleistungssektor
8
Relationship marketing
8
Service industry
8
Dienstleistungsqualität
7
Human Resource Management
7
Personalmanagement
7
Service quality
7
Customer satisfaction
5
Dienstleistung
5
Kundenzufriedenheit
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Services
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Theorie
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Theory
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Capital income
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Consumer behaviour
4
Kapitaleinkommen
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Konsumentenverhalten
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Kundenservice
4
Cross-cultural management
3
Dienstleistungsmanagement
3
Forschung
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Interkulturelles Management
3
Organizational behaviour
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Portfolio selection
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Portfolio-Management
3
Research
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Service management
3
Tourism
3
Tourismus
3
Verhalten in Organisationen
3
Aktienmarkt
2
Anforderungsprofil
2
Auslandsaufenthalt
2
Betriebsklima
2
Business start-up
2
Customer experience
2
Dienstleistungsmarketing
2
Employee experience
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English
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Bowen, David E.
4
Andreassen, Tor W.
1
De Keyser, Arne
1
Eiglier, Pierre
1
Kunz, Werner
1
Larivière, Bart
1
Pugh, S. Douglas
1
Sirianni, Nancy J.
1
Voss, Christopher A.
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Wünderlich, Nancy V.
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Human resource management review
1
Journal of business research : JBR
1
Journal of service management
1
The Routledge companion to strategic human resource management
1
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ECONIS (ZBW)
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1
Linking human resource management and customer outcomes
Bowen, David E.
;
Pugh, S. Douglas
- In:
The Routledge companion to strategic human resource …
,
(pp. 502-518)
.
2009
Persistent link: https://www.econbiz.de/10003782904
Saved in:
2
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
3
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
4
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
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