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When social media delivers customer service : differential customer treatment in the airline industry
Gunarathne, Priyanga; Rui, Huaxia; Seidmann, Abraham - In: Management information systems : mis quarterly 42 (2018) 2, pp. 489-520
Persistent link: https://www.econbiz.de/10011878404
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Whose and what social media complaints have happier resolutions? : evidence from Twitter
Gunarathne, Priyanga; Rui, Huaxia; Seidmann, Abraham - In: Journal of management information systems : JMIS 34 (2017) 2, pp. 314-340
Persistent link: https://www.econbiz.de/10011764483
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Racial bias in customer service : evidence from twitter
Gunarathne, Priyanga; Rui, Huaxia; Seidmann, Abraham - In: Information systems research : ISR 33 (2022) 1, pp. 43-54
Persistent link: https://www.econbiz.de/10013188240