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Exploring the relationship between service orientation, employee engagement and perceived leadership style: a study of managers in the private service sector organizations in India

Popli, Sapna; Rizvi, Irfan A - In: Journal of Services Marketing 29 (2015) 1, pp. 59-70

Purpose – The aim of this paper is to explore the relationship between leadership, employee engagement and service orientation, specific to the private service sector organizations in India. The paper also explores the ability of leadership style and engagement to predict service orientation...

Persistent link: https://www.econbiz.de/10014906182

Relative importance of satisfaction dimensions on service performance : a developing country context

Frimpong, Kwabena; Wilson, Alan M. - In: Journal of service management 24 (2013) 4, pp. 401-419

Persistent link: https://www.econbiz.de/10009790193

Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in India

Popli, Sepna; Rizvi, Irfan A. - In: The journal of services marketing 29 (2015) 1, pp. 59-70

Persistent link: https://www.econbiz.de/10010531128

Corporate culture and firm performance : a service-oriented perspective

Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123

Persistent link: https://www.econbiz.de/10011643411

It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work

Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 54 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012238353