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~subject:"Customer service"
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Customer service
Service quality
24,188
Dienstleistungsqualität
23,440
Preismanagement
18,896
Pricing strategy
18,871
Theorie
10,733
Theory
10,644
Consumer behaviour
8,776
Konsumentenverhalten
8,718
Customer satisfaction
7,568
Kundenzufriedenheit
7,340
Relationship marketing
5,707
Beziehungsmarketing
5,690
Warteschlangentheorie
3,620
Kundenservice
3,196
Queueing theory
3,115
Qualitätsmanagement
2,994
Quality management
2,943
Wirtschaftsprüfung
2,884
Financial audit
2,878
USA
2,776
United States
2,679
Krankenhaus
2,648
Hospital
2,631
Health care
2,350
Deutschland
2,340
Gesundheitsversorgung
2,324
Product quality
2,316
Produktqualität
2,304
Germany
2,180
Gesundheitswesen
1,906
Health care system
1,885
Online-Handel
1,635
Online retailing
1,634
Preis
1,632
Price
1,579
Electronic Commerce
1,522
E-commerce
1,490
Preisdifferenzierung
1,477
Price discrimination
1,459
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383
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Stauss, Bernd
18
Thomas, Oliver
14
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11
Mattila, Anna S.
10
McColl-Kennedy, Janet R.
10
Cook, Sarah
9
Fellmann, Michael
9
Gustafsson, Anders
9
Kumar, Anuj
9
Söderlund, Magnus
9
Wirtz, Jochen
9
Gouthier, Matthias
8
Hinterhuber, Hans H.
8
Nüttgens, Markus
8
Shin, Hyunju
8
Ye, Yijiao
8
Bliemel, Friedhelm
7
Bowen, David E.
7
Edvardsson, Bo
7
Ellinger, Alexander E.
7
Fassott, Georg
7
Groth, Markus
7
Helmke, Stefan
7
Lyu, Yijing
7
Medler-Liraz, Hana
7
Netessine, Serguei
7
Paluch, Stefanie
7
Schlicker, Michael
7
Van Vaerenbergh, Yves
7
Walsh, Gianfranco
7
Chi, Nai-Wen
6
Cohen, Morris A.
6
Dagger, Tracey S.
6
Dangelmaier, Wilhelm
6
Daugherty, Patricia J.
6
Dixon, Matthew
6
Gierl, Heribert
6
Haas, Alexander
6
Kippenberger, T
6
Larivière, Bart
6
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Books on Demand GmbH <Norderstedt>
6
Springer Fachmedien Wiesbaden
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
Institut für Technik der Betriebsführung
3
Verlag Dr. Kovač
3
Europäische Kommission
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Kundendienst-Verband Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Rheinisch-Westfälische Technische Hochschule Aachen
2
Shaker Verlag
2
Siauliai University
2
Vivento-Customer-Services <Bonn>
2
AMACOM
1
Bergische Universität Wuppertal
1
Confederation of Britisch Industry
1
Conference Board
1
DaimlerChrysler AG / Global Service & Parts
1
Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Droege & Comp. <Düsseldorf>
1
Duncker & Humblot
1
ESCP-EAP European School of Management
1
Eberhard Karls Universität Tübingen
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Commission / Directorate-General for Communication
1
Europäische Kommission / Generaldirektion Wettbewerb
1
Europäischer Wirtschafts- und Sozialausschuss
1
Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Forschungsstelle Automobilwirtschaft <Bamberg>
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
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The journal of services marketing
78
Journal of retailing and consumer services
76
International journal of hospitality management
62
Journal of business research : JBR
62
Journal of service management
40
SpringerLink / Bücher
38
Journal of service research : JSR
34
International Journal of Physical Distribution & Logistics Management
32
Journal of Services Marketing
32
The service industries journal
31
International journal of contemporary hospitality management
30
The TQM Magazine
28
Journal of service research
27
Human Resource Management International Digest
26
Psychology & marketing
23
Services marketing quarterly
19
International journal of services and operations management
18
Journal of hospitality marketing & management
18
Gabler Edition Wissenschaft
17
International Journal of Bank Marketing
17
International journal of production economics
17
Managing service quality : MSQ ; an international journal
17
Tourism management : research, policies, practice
17
Journal of retailing
16
Journal of air transport management
15
Journal of service theory and practice
15
Europäische Hochschulschriften / 5
14
International Journal of Retail & Distribution Management
14
Journal of service theory and practice : JSTP
14
Journal of the Academy of Marketing Science
14
Service business
14
The International Journal of Logistics Management
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of quality and service sciences
13
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
European journal of operational research : EJOR
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
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ECONIS (ZBW)
3,184
Other ZBW resources
350
RePEc
19
BASE
17
EconStor
4
USB Cologne (EcoSocSci)
1
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1
Service pricing with loss-averse customers
Yang, Liu
;
Guo, Pengfei
;
Wang, Yulan
- In:
Operations research
66
(
2018
)
3
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011884293
Saved in:
2
Staffing a service system with appointment-based customer arrivals
Chung, Kwanghun
;
Min, Daiki
- In:
Journal of the Operational Research Society : OR
65
(
2014
)
10
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10010416652
Saved in:
3
Proactive customer service : operational benefits and economic frictions
Delana, Kraig
;
Savva, Nicos
;
Tezcan, Tolga
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Saved in:
4
Revenue-maximizing pricing and scheduling strategies in service systems with flexible customers
He, Qiao-Chu
;
Chen, Ying-Ju
- In:
Operations research letters
46
(
2018
)
1
,
pp. 134-137
Persistent link: https://www.econbiz.de/10011807990
Saved in:
5
An M x/G/1 unreliable retrial queue with two phase service and persistence behaviour of customers in service
Kumar, M. Senthil
;
Arumuganathan, R.
- In:
RAIRO / Operations research
47
(
2013
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10010490682
Saved in:
6
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin
;
Wentzel, Daniel
;
Herzog, Walter
;
Wiecek, …
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
Saved in:
7
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
8
Economics of service operations and innovation
Paç, M. Fazıl
-
2012
-
UMI 3509386
Persistent link: https://www.econbiz.de/10012012695
Saved in:
9
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
10
A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi
- In:
International journal of production economics
244
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
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