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The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E. - In: Human resource management review 26 (2016) 1, pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E. - In: Journal of service management 34 (2023) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
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Empowering service employees
Bowen, David E.; Lawler, Edward E. - In: Operations management : a strategic approach, (pp. 259-272). 2005
Persistent link: https://www.econbiz.de/10003120328
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The empowerment of service workers: what, why, how, and when
Bowen, David E.; Lawler, Edward F. - In: Managing innovation and change, (pp. 155-169). 2006
Persistent link: https://www.econbiz.de/10003385572
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Linking human resource management and customer outcomes
Bowen, David E.; Pugh, S. Douglas - In: The Routledge companion to strategic human resource …, (pp. 502-518). 2009
Persistent link: https://www.econbiz.de/10003782904
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A service dominant logic for management education : it's time
Ford, Robert C.; Bowen, David E. - In: Academy of Management learning & education : AMLE 7 (2008) 2, pp. 224-243
Persistent link: https://www.econbiz.de/10003725933
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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart; Bowen, David E.; Andreassen, Tor W.; … - In: Journal of business research : JBR 79 (2017), pp. 238-246
Persistent link: https://www.econbiz.de/10011745302