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International journal of contemporary hospitality management
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Journal of hospitality marketing & management
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Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Dato’ Mansor, Zuraina
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
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2
Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen
;
Dato’ Mansor, Zuraina
;
Choo, Wei Chong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
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