Purpose – This paper seeks to introduce the Sandals philosophy and how it enabled Sandals Resorts International to become the world's most celebrated ultra all‐inclusive resort company. Design/methodology/approach – The paper profiles the company's growth and approach to human resource...

Purpose – The purpose of this paper is to present a resort‐wide framework termed the “five pillars” that has facilitated innovative ways of managing one of the Caribbean's most successful resorts. Design/methodology/approach – The paper uses action learning as the process to enable all...