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~subject:"Customer support"
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Customer support
Innovation
8
Consumer behaviour
7
Konsumentenverhalten
7
Biotechnologie-Industrie
6
Biotechnology industry
6
Inter-firm cooperation
6
Lieferantenmanagement
6
Social network
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Soziales Netzwerk
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Supplier relationship management
6
Unternehmenskooperation
6
Learning organization
5
Lernende Organisation
5
Marketing
5
Business network
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Cognition
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Information technology
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Informationstechnik
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Innovation management
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Innovationsmanagement
4
Kognition
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New product development
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Produktentwicklung
4
Strategic alliance
4
Strategische Allianz
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Unternehmensnetzwerk
4
B-to-B-Marketing
3
Beziehungsmarketing
3
Business-to-business marketing
3
Customer service
3
Knowledge transfer
3
Kundenservice
3
Outsourcing
3
Relationship marketing
3
Salespeople
3
Verkaufspersonal
3
Wissenstransfer
3
Electronic Commerce
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Event study
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Wuyts, Stefan
2
Citrin, Alka
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Geyskens, Inge
1
Raassens, Néomie
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Rindfleisch, Aric
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of operations management
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ECONIS (ZBW)
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The performance implications of outsourcing customer support to service providers in emerging versus established economies
Raassens, Néomie
;
Wuyts, Stefan
;
Geyskens, Inge
- In:
International journal of research in marketing : IJRM ; …
31
(
2014
)
3
,
pp. 280-292
Persistent link: https://www.econbiz.de/10010427994
Saved in:
2
Outsourcing customer support : the role of provider customer focus
Wuyts, Stefan
;
Rindfleisch, Aric
;
Citrin, Alka
- In:
Journal of operations management
35
(
2015
),
pp. 40-55
Persistent link: https://www.econbiz.de/10011284727
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