Vakulenko, Yulia; Oghazi, Pejvak; Hellström, Daniel - In: Journal of Innovation & Knowledge (JIK) 4 (2019) 4, pp. 262-268
This study reveals different types of self-service kiosk customer value and synthesizes the self-service kiosk customer value framework, which includes four value groups and three types of customer value elements. The study also reveals gaps which stem from the inconsistency and fragmented...
