discussions with licensees, retired licensees and older pub customers, to collect their reflections on the industry. Findings …

organization-wide information and action on customers and competitors. In accounting, research into ‘strategic management …

accomplished research to determine whether Malaysian local bank customers’ perceptions of service quality and its dimensions relate … their employees and customers; using customer-oriented processes and training programs within an increasingly diverse …

It is important to create the contingent of loyal customers and to form positive attitude to the loyalty benefit when … supermarket is to establish loyalty towards its customers. The high level of loyal customer’s will enable to increase the … project part tools promoting the formation of customer’s loyalty and essential offers are presented for CENTO supermarket in …

assess the degree to which firms utilize external sources of information (customers, competitors, consultants, new employees …

their own basis for calculating customers. These were more diverse and “implicit”, comprising talk and communication through … co‐location and proximity with customers. Originality/value – The paper provides a number of insights into the role of …