Four key areas of management development are considered as opportunities for improving performance. These involve the study of colleagues, managers, customers and competitors in a systematic way. Much can be learnt by observing and recording what others do and this knowledge can be applied in...

Learning from others must be planned in such a way that there is maximum co‐operation and goodwill. Managers will, no doubt have to make presentations to their colleagues and discussions will be needed to decide on how to influence others to get decisions made. The higher up in the...