Purpose In tourism literature, policy is synonymous with the involvement of the government in terms of planning, developing and organising the destination. In the case of the airline industry, policy is verified by a supranational body, the European Union, which sets outs guidelines for all...

Purpose This paper aims to provide an understanding of residents' perceptions of how tourism activity in a rural area impacts their environment as well as their economic and social lives individually and as a community. Design/methodology/approach As a primary method of data collection,...

Purpose The aim of this paper is to investigate and define employees' professionalism in the hotel industry. A professional employee has specific core competencies and personal attributes that improve the quality of service by resolving guest complaints, ensuring guest satisfaction and gaining a...

Purpose Generation Z, Millennials, young travellers or iGeneration represent the age range from 18 to 29 with uniquely different characteristics and tourism preferences. This study aims to understand the travel behaviour of young travellers in terms of the travel decisions they make and their...

Purpose Air connectivity is one of the most important aspects of tourism development, especially for island state destinations (ISD) which rely on air travel for accessibility. The complexity of the tourism industry necessitates close interaction among involved stakeholders to ensure successful...