Ranjan, Rajeev; Chatterjee, Prasenjit; Chakraborty, Shankar - In: Benchmarking: An International Journal 23 (2016) 1, pp. 78-95
Purpose – The purpose of this paper is to propose the application of a decision-making tool for performance evaluation of Indian Railway zones. It basically seeks to analyze the effects of various evaluation criteria on the performance of Indian Railways using a combined multi-criteria...