Purpose – The purpose of this paper is to redress the imbalances in the past literature of supply chain benchmarking and enhance data envelopment analysis (DEA) modeling approach in supply chain benchmarking. Design/methodology/approach – The paper is sorted into sections: benchmarking,...

Purpose – This paper aims to illustrate the use of data envelopment analysis (DEA) in measuring internal supply chain performance. Design/methodology/approach – Two DEA models were developed – the technical efficiency model and the cost efficiency model. The models are further enhanced...