We present an integrated benchmarking approach. To analyse the performance of inter-organizational (supply chain) processes at company level we combine dependency analysis and data envelopment analysis (DEA). DEA has been proven to be a powerful tool for benchmarking processes and for...

Despite the growing popularity of supply chain management (SCM) both among managers and scholars, the efficiency of implementation of SCM has been barely assessed in an analytic way. The purpose of this study is to shift the attention of SCM scholars towards an in-depth investigation of SCM...