Elapatha, Vishakha Wijeratne; Jehan, Shahzdah Nayyar - In: Journal of open innovation : technology, market, and … 6 (2020) 4/114, pp. 1-13
Sri Lankan public service apparatus has a long colonial heritage, and all of that has not been in line with the requirements of a 21st century public service expectations. However, the increasing societal pressure for the delivery of more modern public services has forced it to undergo a major...
