Joo, Seong‐Jong; Keebler, James S.; Hanks, Sue - In: Benchmarking: An International Journal 20 (2013) 2, pp. 251-262
Purpose – The purpose of this paper is to analyze the longitudinal efficiency of branch operations of a third party logistics (3PL) company for comparative performance measurement and internal benchmarking. Design/methodology/approach – Data envelopment analysis (DEA) is used for measuring...