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Sensitivity analysis and ranking a private bank branches by data envelopment analysis based on service quality approach

Tavakoli, Mohammad Mehdi; Shirouyehzad, Hadi; … - In: International journal of financial services management … 6 (2013) 2, pp. 105-117

Persistent link: https://www.econbiz.de/10010237332

Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis

Tavakoli, Mohammad Mahdi; Shirouyehzad, Hadi; … - In: International journal of services and operations management 16 (2013) 4, pp. 427-442

Persistent link: https://www.econbiz.de/10010354436

A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry

Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 3, pp. 289-308

Persistent link: https://www.econbiz.de/10009574594

Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis

Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 4, pp. 447-467

Persistent link: https://www.econbiz.de/10009576346

Proposing a hybrid method based on DEA and ANP for ranking organizational units and prioritizing human capital management drivers

Tavakoli, Mohammad Mehdi; Shirouyehzad, Hadi; … - In: Journal of modelling in management 11 (2016) 1, pp. 213-239

Persistent link: https://www.econbiz.de/10011479745

A comparative study of ordinary and fastidious customers' priorities in service quality dimensions

Dabestani, Reza; Shahin, Arash; Shirouyehzad, Hadi; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 331-350

Persistent link: https://www.econbiz.de/10011723613

Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels

Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177

Persistent link: https://www.econbiz.de/10011459948

Evaluating the efficiency of the commercial banks admired in Fortune 500 list : using data envelopment analysis

Saljoughian, Mohammad; Shirouyehzad, Hadi; Khajeh, Elaheh; … - In: International journal of productivity and quality … 26 (2019) 1, pp. 58-73

Persistent link: https://www.econbiz.de/10012027747

A mixed integer bi-level DEA model for bank branch performance evaluation by Stackelberg approach

Shafiee, Morteza; Lofti, Farhad Hosseinzadeh; Saleh, Hilda - In: Journal of industrial engineering international 12 (2016), pp. 81-91

One of the most complicated decision making problems for managers is the evaluation of bank performance, which involves various criteria. There are many studies about bank efficiency evaluation by network DEA in the literature review. These studies do not focus on multi-level network. Wu (Eur J...

Persistent link: https://www.econbiz.de/10011562779

A ranking system based on inverse data envelopment analysis

Soleimani-Chamkhorami, Khosro; Lofti, Farhad Hosseinzadeh; … - In: IMA journal of management mathematics 31 (2020) 3, pp. 367-385

Persistent link: https://www.econbiz.de/10012258704