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Sensitivity analysis and ranking a private bank branches by data envelopment analysis based on service quality approach

Tavakoli, Mohammad Mehdi; Shirouyehzad, Hadi; … - In: International journal of financial services management … 6 (2013) 2, pp. 105-117

Persistent link: https://www.econbiz.de/10010237332

An AHP/DEA ranking method based on service quality approach : a case study in hotel industry

Shirouyehzad, Hadi; Lofti, Farhad Hosseinzadeh; … - In: International journal of productivity and quality … 11 (2013) 4, pp. 434-445

Persistent link: https://www.econbiz.de/10009745032

A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry

Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 3, pp. 289-308

Persistent link: https://www.econbiz.de/10009574594

Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis

Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 4, pp. 447-467

Persistent link: https://www.econbiz.de/10009576346

Proposing a hybrid method based on DEA and ANP for ranking organizational units and prioritizing human capital management drivers

Tavakoli, Mohammad Mehdi; Shirouyehzad, Hadi; … - In: Journal of modelling in management 11 (2016) 1, pp. 213-239

Persistent link: https://www.econbiz.de/10011479745

A comparative study of ordinary and fastidious customers' priorities in service quality dimensions

Dabestani, Reza; Shahin, Arash; Shirouyehzad, Hadi; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 331-350

Persistent link: https://www.econbiz.de/10011723613

Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels

Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177

Persistent link: https://www.econbiz.de/10011459948

Evaluating the efficiency of the commercial banks admired in Fortune 500 list : using data envelopment analysis

Saljoughian, Mohammad; Shirouyehzad, Hadi; Khajeh, Elaheh; … - In: International journal of productivity and quality … 26 (2019) 1, pp. 58-73

Persistent link: https://www.econbiz.de/10012027747

Performance evaluation and ranking of organisational units with the human capital management approach using data envelopment analysis : a case study

Hadi Shirouyehzad; Mohammad Mahdi Tavakoli - In: International journal of logistics systems and management 16 (2013) 4, pp. 365-385

Persistent link: https://www.econbiz.de/10010412209

Performance evaluation and prioritization of organizations based on knowledge management and safety management approaches using DEA : A case study

Shirouyehzad, Hadi; Mokhatab Rafiee, Farimah; Berjis, Negin - In: Journal of Modelling in Management 12 (2017) 1, pp. 77-95

Purpose The purpose of this paper is to propose a method for performance assessment of organizations based on integrated approach of knowledge management and safety management using data envelopment analysis, and the proposed model is then applied in the car industry in Isfahan province to be...

Persistent link: https://www.econbiz.de/10014881712