This paper proposes a new tool in the field of telemedicine, defined as a specific branch where IT supports medicine, in case distance impairs the proper care to be delivered to a patient. All the information contained into medical texts, if properly extracted, may be suitable for searching,...

Background From the last decade, data mining techniques, employed in particular in customer relationship management, have assumed a key role in the profitability and operations of companies. To support small and medium companies (SMEs), several innovative and continuously improving tools have...