This paper studies associations between the use of formal decision-making processes in e-Government projects and the outcomes of these projects. By doing so, this study contributes to the decision sciences as well as to the fields of e-Government, information systems and public administration....

Traditionally, information systems were used to support operational functions and to reduce costs by automating many of business operations. As business has become more aware of the importance of information systems, the role of information systems has changed. From its conventional function of...