Rising interest in quality has determined a tangible revision of a new product’s design and a great development of tools for supporting it. The present paper is an attempt at systematization of the proposed techniques and methodologies. The analysis is managed with reference to a...

Presents some remarks about the use of rating scales in quality function deployment (QFD). Data collection and their correct interpretation are fundamental for the proper application of this tool as a support for designing activities. Particular attention is given to the critical aspects and...