Purpose – This study seeks to present a structured methodology that can be used to develop an operations strategy for the IT service sector in developing countries that would in turn help to increase strategic fit. Design/methodology/approach – In this constructive case study for BTC‐Egypt...

The management development specialist, local or international, must understand Africa′s historical background in order to contribute effectively to the continent′s current management development needs. Important elements of management development in pre‐colonial Africa, from which lessons...