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Guest editorial: The road back...
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Dienstleistung
Beziehungsmarketing
52
Relationship marketing
52
Consumer behaviour
50
Konsumentenverhalten
46
Customer satisfaction
36
Services
35
Dienstleistungsqualität
34
Kundenzufriedenheit
34
Service quality
34
Customer experience
28
Kundenintegration
28
Customer integration
27
Service-dominant logic
26
Dienstleistungssektor
25
Innovation
25
Service industry
25
Service-Dominant Logic
23
Sweden
21
Betriebliche Wertschöpfung
20
Schweden
20
Value creation
20
Service innovation
19
Dienstleistungsmarketing
17
Services marketing
16
Dienstleistungsinnovation
14
Innovationsmanagement
14
Innovation management
12
Dienstleistungsmanagement
11
Service management
11
Theorie
10
Theory
10
Customer service
9
Kundenservice
9
Lieferantenmanagement
9
Nachhaltige Entwicklung
9
Supplier relationship management
9
Sustainable development
9
Organisatorischer Wandel
8
Organizational change
8
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4
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Article
30
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3
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Article in journal
22
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22
Aufsatz im Buch
7
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7
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2
Case study
1
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1
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1
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1
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1
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1
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1
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Language
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English
33
Author
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Edvardsson, Bo
32
Tronvoll, Bård
10
Witell, Lars
7
Kristensson, Per
4
Colurcio, Maria
3
Gustafsson, Anders
3
Koskela-Huotari, Kaisa
3
Reynoso, Javier
3
Skålén, Per
3
Andreassen, Tor Wallin
2
Brown, Stephen Walter
2
Di Pietro, Laura
2
Lervik-Olsen, Line
2
Meiren, Thomas
2
Parasuraman, A.
2
Renzi, Maria Francesca
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Aal, Kotaiba
1
Aal, Kotaiba Abdul
1
Anderson, Laurel
1
As'ad, Nabila
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brodie, Roderick J.
1
Böhmann, Tilo
1
Carida', Angela
1
Chase, Richard B.
1
Enquist, Bo
1
Fisk, Raymond P.
1
Fundin, Anders
1
Gremler, Dwayne D.
1
Gremyr, Ida
1
Grönroos, Christian
1
Guglielmetti Mugion, Roberta
1
Gustaffson, Anders
1
Hull, Frank M.
1
Jaakkola, Elina
1
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Universität Hamburg
1
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Journal of service management
9
Journal of business research : JBR
3
The journal of services marketing
3
A Research Agenda for Service Marketing
1
Advances in services innovations
1
Driving service productivity : value-creation through innovation
1
Handbook of service science ; [Vol. 1]
1
International journal of quality and service sciences
1
Involving customers in new service development
1
Journal of service research
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Marketing theory
1
Review of marketing research
1
Series on technology management
1
Services science : fundamentals, challenges and future developments
1
Springer eBook Collection
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
Toward a better understanding of the role of value in markets and marketing
1
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ECONIS (ZBW)
33
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1
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
2
Service-dominant logic and service science as lenses for service productivity
Edvardsson, Bo
- In:
Driving service productivity : value-creation through …
,
(pp. 73-91)
.
2014
Persistent link: https://www.econbiz.de/10011337811
Saved in:
3
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
4
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
5
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
6
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
7
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
8
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
9
A new conceptualization of service innovation gounded in S-D logic and service systems
Edvardsson, Bo
;
Tronvoll, Bård
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 19-31
Persistent link: https://www.econbiz.de/10009754729
Saved in:
10
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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