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Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott E.; Chase, Richard B. - In: California management review 65 (2022) 1, pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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The science of service systems
Demirkan, Haluk (contributor); Chase, Richard B. (contributor) - 2011
Persistent link: https://www.econbiz.de/10009126753
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Experience psychology : a proposed new subfield of service management
Chase, Richard B.; Dasu, Sriram - In: Journal of service management 25 (2014) 5, pp. 574-577
Persistent link: https://www.econbiz.de/10010426063